The biggest transport revolution of the 21st century

The key concept behind MaaS is to put the users at the core of transport services, offering them tailor made mobility solutions based on their individual needs. This means, for the first time, easy access to the most appropriate transport mode or service will be included in a bundle of flexible travel service options for end users.

What does MaaS mean for citizens?

Mobility-as-a-Service (MaaS) is essential for smart cities which provide citizens with smart tools and infrastructure to improve their quality of life. Also known as Transport-as-a-Service (TaaS), MaaS takes a user-centric approach and will change how people travel. MaaS aims to reduce private car use as alternative transport options become integrated and fluid, creating a more personalised and seamless mobility experience. The focus is particularly on making transport more accessible, inclusive and sustainable.

Currently transport works like this:

Users plan, book and pay for all transport options separately (e.g. public transit, car share, taxi, Uber, micromobility). Some Transport Service Providers (TSPs) allow payment via smart cards, but even then most trips are treated separately and won’t include using car share, city bikes or Uber.

With MaaS it will look like this:

MaaS is a drastic paradigm shift in the transport space. Users won’t have to worry about topping up cards, buying tickets, or paying for individual fares anymore. Suddenly getting from A to B becomes a more fluid, integrated mobility experience. It will be a massive time saver and hopefully, save money too.

Easy, integrated payments

‘Plan’ option: Users pay a monthly fee suited to their transport needs. For example, plans can be split into urban commuter, family, business and casual. They include all public transport options such as taxi, rental car, car share and micromobility to cover everyone’s individual needs.

‘Pay on demand’ option: Users pay as they travel with the difference that they pay for the whole trip in one go independent of transport means. So if you need to take the train, bus and then a taxi in one trip, it’s all one payment, made automatically via your smartphone.

It’s a bit like different mobile plans. Some users need loads of data. Some don’t but need lots of calls. Others don’t want a contract but prefer to pay as they go. That’s why mobile service providers offer a variety of plans and casual options. You get the idea.

What does MaaS mean for the transport industry?

MaaS is being adopted by governments and cities as well as commercial and not-for-profit organisations. Many see MaaS as an opportunity to tailor transportation services to the specific needs of their communities, regions and even entire countries. It’s a chance to improve the travel experience and support global issues around accessible, inclusive and sustainable mobility.

Within this new world, transport service providers (TSPs) will no longer exist in their separate ‘train’, ‘bus’ or ‘taxi’ bubble. This will bring many potential benefits such as improved visibility of services for passengers, more personalised trip planning, and the incentivisation of sustainable mobility.

The way consumers plan, book and pay for transport will become increasingly streamlined, making services more efficient. Pay on demand and subscription plans provide more choice over how transport is consumed based on personal needs. At the same time, TSPs have a greater opportunity to influence travel decisions in positive ways. 

Governments worldwide are changing legislation to accommodate Mobility-as-a-Service and to ensure organisations adhere to standards and requirements that benefit all. New modes of transport serve the first/last mile or short hops around cities, bringing the door-to-door multi/mixed modal transport vision to life. 

The industry body MaaS Alliance continues to work hard to bring stakeholders together and ensure Mobility-as-a-Service lives up to its promises. Huge strides have already been made. Now is the time for the transport industry to embrace MaaS. Be part of the mobility revolution and create a brighter future for citizens and the environment.

How can SkedGo help?

SkedGo provides personalised trip planning, corporate mobility and other mobility-as-a-service technology – for start-ups, corporations and governments. Our senior developer team creates tailored solutions leveraging our unique API.

The result: organisations can rapidly create their own multi/mixed modal MaaS offering, including parking, book & pay features, events and itineraries as well as complete corporate mobility solutions.

Contact us today to talk about custom journey planner and corporate mobility integrations for your audience.

TripGo API Logo

All functionality to enable MaaS operators can be accessed through our TripGo API. We can even provide SDKs to speed up development of 3rd party apps. The system currently covers over 300 cities and some entire countries, with more being added constantly. So you can support users wherever they travel or move.

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Mixed modal routing engine

It takes TSPs offerings via their APIs and through SkedGo’s world class mixed modal routing engine, provides trips using any one, or mix of private, public and commercial transports. For example drive to the station, park your car, take the train, and then use a taxi to your destination.


The system also considers user’s preferences, allowing them to prioritise between saving time, money, carbon and transfers as well as their particular circumstances for each trip. We also offer accessibility features, such as wheelchair-friendly routing and different walking speed settings.

Our TripGo app, installed by close to a million users globally, provides a live view of some of these possibilities.

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